Pets - what should happen when you or a neighbour want to have a pet?

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A thank you from Reece, Housing & Enforcement (Service Delivery Lead)

Thank you to everyone who has given their opinions about the different parts of Great Places’ tenancy management policy. This policy, gives more detail about your rights and responsibilities as a customer of Great Places. It includes sections on starting a business from home, wanting to have a pet and fitting CCTV to your home. It sets out what you can expect if you have pests (insects, rodents etc), your right to swap your home with someone else and tells you what we will do if you are away from your home for more than 30 days without telling us. It also describes your responsibilities to keep your home and garden tidy and to not cause noise nuisance to your neighbours.

Great Places will update its tenancy management policy based on what you have told us was important. Over the last few months we have been consulting with customers to find out what you think you should be allowed to do in your home i.e. have a pet, or start a business, and how you would feel if your neighbour did the same. We’ve also asked you how you would expect Great Places to support you, the information you would expect us to provide and what you expect us to do if something goes wrong.

Over the next few months we’ll update our tenancy management policy to ensure that your voice is at the centre. Keep an eye on future emailers, newsletters and on Our Voice for updates about how we’ve used your feedback and what has changed as a result. Thanks again for helping to shape our service to you.


** Update 14 November **

Thanks again to all of the customers who gave us their thoughts about pets here on our Our Voice page. We're now planning to ask the same survey questions of particular groups of customers. These customers have either contacted Great Places recently to ask for permission to have a pet, or have contacted us to report issues with a neighbour's pet. This will help us to build a broader picture of the benefits of pet ownership, but also the things we need to manage well where we allow pets.

What customers tell us will be used to influence our new pet statement in our Tenancy Management policy. We'll keep updating the Our Voice page to show what has changed as a result of your involvement.


** Update 18 October **

Thank you to all of the customers who have given their views in our survey about what pets you think customers should be allowed to keep in their homes, or by telling us about your experience of pets. We've closed this survey and our 'story book' to have a look at what you told us. We'll contact the prize draw winner soon.


The UK is a nation of animal lovers, and lots of people find having a pet is important to them and their wellbeing. But should Great Places allow all customers to have any pet they want? Should we have rules to protect the wellbeing of the animal, and the neighbours who might experience the effects of poor pet ownership?

'Answer our survey' and 'Tell us about your experience of pets' below Our survey will ask you to tell us a little bit about the home you live in and what kinds of pets you think are suitable in different homes. Answer our survey to be entered into a prize draw to win a £50 Love2shop e-gift card.

You can tell other customers why pets are important to you, or why it is important to you that pets are looked after properly by adding your comments. 'Telling us about your experience of pets' will also get you another entry into our prize draw to win a £50 Love2shop e-gift card.


**Prize Draw Terms & Conditions - All completed entries will be entered into a prize draw to win one of three £50 Love2shop e-gift cards. There is no cash alternative available. Please note that tenancy issues may be taken into account when the winners are chosen. All activities will close at 11.59 pm on Wednesday 9 October 2024 and any submissions completed after this time will not be entered into the draw. Winners will be chosen at random and contacted within 15 working days of the closing date.**

A thank you from Reece, Housing & Enforcement (Service Delivery Lead)

Thank you to everyone who has given their opinions about the different parts of Great Places’ tenancy management policy. This policy, gives more detail about your rights and responsibilities as a customer of Great Places. It includes sections on starting a business from home, wanting to have a pet and fitting CCTV to your home. It sets out what you can expect if you have pests (insects, rodents etc), your right to swap your home with someone else and tells you what we will do if you are away from your home for more than 30 days without telling us. It also describes your responsibilities to keep your home and garden tidy and to not cause noise nuisance to your neighbours.

Great Places will update its tenancy management policy based on what you have told us was important. Over the last few months we have been consulting with customers to find out what you think you should be allowed to do in your home i.e. have a pet, or start a business, and how you would feel if your neighbour did the same. We’ve also asked you how you would expect Great Places to support you, the information you would expect us to provide and what you expect us to do if something goes wrong.

Over the next few months we’ll update our tenancy management policy to ensure that your voice is at the centre. Keep an eye on future emailers, newsletters and on Our Voice for updates about how we’ve used your feedback and what has changed as a result. Thanks again for helping to shape our service to you.


** Update 14 November **

Thanks again to all of the customers who gave us their thoughts about pets here on our Our Voice page. We're now planning to ask the same survey questions of particular groups of customers. These customers have either contacted Great Places recently to ask for permission to have a pet, or have contacted us to report issues with a neighbour's pet. This will help us to build a broader picture of the benefits of pet ownership, but also the things we need to manage well where we allow pets.

What customers tell us will be used to influence our new pet statement in our Tenancy Management policy. We'll keep updating the Our Voice page to show what has changed as a result of your involvement.


** Update 18 October **

Thank you to all of the customers who have given their views in our survey about what pets you think customers should be allowed to keep in their homes, or by telling us about your experience of pets. We've closed this survey and our 'story book' to have a look at what you told us. We'll contact the prize draw winner soon.


The UK is a nation of animal lovers, and lots of people find having a pet is important to them and their wellbeing. But should Great Places allow all customers to have any pet they want? Should we have rules to protect the wellbeing of the animal, and the neighbours who might experience the effects of poor pet ownership?

'Answer our survey' and 'Tell us about your experience of pets' below Our survey will ask you to tell us a little bit about the home you live in and what kinds of pets you think are suitable in different homes. Answer our survey to be entered into a prize draw to win a £50 Love2shop e-gift card.

You can tell other customers why pets are important to you, or why it is important to you that pets are looked after properly by adding your comments. 'Telling us about your experience of pets' will also get you another entry into our prize draw to win a £50 Love2shop e-gift card.


**Prize Draw Terms & Conditions - All completed entries will be entered into a prize draw to win one of three £50 Love2shop e-gift cards. There is no cash alternative available. Please note that tenancy issues may be taken into account when the winners are chosen. All activities will close at 11.59 pm on Wednesday 9 October 2024 and any submissions completed after this time will not be entered into the draw. Winners will be chosen at random and contacted within 15 working days of the closing date.**

Your experiences of pets

** Update 18 October **

Thank you to all of the customers who have told us what pets mean to them, good and bad.  Please note, that we have closed the prize draw linked to telling us your stories, but you're still welcome to tell us what pets mean to you, below.

Thank you for sharing your story with us.  Don't forget, we need a valid email for you to be able to enter you in to our prize draw!

All fields marked with an asterisk (*) are required.

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  • Share Not allowing pets Heather Drysdale on Facebook Share Not allowing pets Heather Drysdale on Twitter Share Not allowing pets Heather Drysdale on Linkedin Email Not allowing pets Heather Drysdale link

    Not allowing pets Heather Drysdale

    by Heather Drysdale, about 1 year ago
    I have lived at Cambridge Gardens for thirty six years.

    Regarding pets the ruling always was you could have a pet if it was in a cage

    e.g. Budgie or some sort of small bird

    I feel it would be absolute bedlem if people were allowed to keep dogs or cats

    I have had a very bad experience in the past of someone living in the flat underneath

    myself this person would go out and leave the poor animal on its own for several

    hours the dog whimpered and barked for hours it was not the dogs fault as this... Continue reading

  • Share You have to rely on responsible pet owners on Facebook Share You have to rely on responsible pet owners on Twitter Share You have to rely on responsible pet owners on Linkedin Email You have to rely on responsible pet owners link

    You have to rely on responsible pet owners

    by Tenant, about 1 year ago

    If you live in a flat with communal grounds and a shared entry/exit to your home then no, definitely not.


    The positives:

    Good for mental/physical health.

    The negatives:

    Some people don't look after their pets well and animals suffer a great deal with the RSPCA unable to step in, they don't have the powers to do anything to alleviate general suffering of animals.

    Dog excrement all over the grounds and/or inside homes and homes smelling of dog excrement and urine as a result which other tenants get the secondary smell of. This is from direct experience where I live.... Continue reading

  • Share Stress relief and boost happiness on Facebook Share Stress relief and boost happiness on Twitter Share Stress relief and boost happiness on Linkedin Email Stress relief and boost happiness link

    Stress relief and boost happiness

    by Aimee, about 1 year ago
    I grew up with animals, often rescues. I find that with pets, especially cats and dogs they can greatly benefit your health, and tackle loneliness. Provided they are in the right hands and are given enough attention they can be incredibly beneficial. The responsibility of keeping the noise of them is on the owner as part of training them and teaching them that the noise they make is unacceptable, and should be controlled. However, in most cases this is not an issue, and I have never encountered any issues surrounding them. In fact, I feel as if the idea of... Continue reading
Page published: 17 Oct 2025, 02:33 PM