Richmond Park Heat Network

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Customer Update: Heat Network at Richmond Park

Dear Customers,

Join us Friday 17 January at 10.30am – 2.30pm at Richmond Park Community Centre to introduce our new Metering and Billing provider Sycous and give you the opportunity to ask any questions about the process, that is due to commence in April 2025. Great Places colleagues along with our partners Fairheat, Broadoak and Sycous will be on hand to provide more information and to answer any questions you may have.


In the meantime, if you experience any problems with your heating and hot water, please continue to contact our Customer Hub Team to raise a job. You can do this via Web Chat on our website, by emailing customerhub@greatplaces.org.uk or by calling 0300 123 1966.

We look forward to seeing you!

Best regards,

Heat Network Team

Customer Update: Heat Network at Richmond Park

Dear Customers,

Join us Friday 17 January at 10.30am – 2.30pm at Richmond Park Community Centre to introduce our new Metering and Billing provider Sycous and give you the opportunity to ask any questions about the process, that is due to commence in April 2025. Great Places colleagues along with our partners Fairheat, Broadoak and Sycous will be on hand to provide more information and to answer any questions you may have.


In the meantime, if you experience any problems with your heating and hot water, please continue to contact our Customer Hub Team to raise a job. You can do this via Web Chat on our website, by emailing customerhub@greatplaces.org.uk or by calling 0300 123 1966.

We look forward to seeing you!

Best regards,

Heat Network Team

  • Work underway - 20 May 2024

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    Work has started in the plant rooms to replace pumps and installation to the pipework.

    No heating or water outages are expected

    The Heat Interface Units (HIU) have arrived onsite and communicating with the first few properties is underway.

    The site office is located at 15 Richmond Park Grove. Here you will find members of the project team during office hours.

    .

Page last updated: 14 Jan 2025, 10:25 AM