FAQs
What do I need to know?
Will I need to do any preparation?
Yes, you will need to remove items from the cupboard that houses your cylinder and, where appliable the loft space too, to insulate the pipework.
When will I be billed via the meters individually?
This is planned for the new financial year 2024/2025. Should this change we will let you know in advance and a further engagement day will be held at the community centre prior to this going live to show you how to use the equipment/meters.
When will the works be completed?
All works are planned to be completed by March 2025- we are hoping to be finished before then.
What will happen if I don’t give access?
This will have a negative impact on the rest of the network and will affect other customers including increased gas consumption, which will lead to a higher tariff.
Will my costs increase?
Great Places set the tariff based on gas costs that are wholesale prices and these savings are passed onto the customer, we have secured our gas prices from October 2024 – Oct 2026 and we aren’t able to make a profit on the tariff.
Will I be given notice of the appointment?
The contractor will call to make the appointment and will give you suitable notice, date and time.
Why has my hot water temperature reduced?
Your hot water temperature has reduced as a result of the installation of the TMV (Thermostatic Mixer Valves). This means showers/baths/taps will operate at a reduced temperature without risk of scalding, in line with building regulations. Building regulations state that the temperature of water into a bath should be no more than 48°C, this also allows for heat loss in metal baths. A comfortable bathing temperature is around 37°C.
How long will the work take?
The planned works will take a full day within your property and will continue across Richmond Park until financial year 2024/2025.