You said, we listened (2021 - 2023)

Damp and Mould: We have trained our teams on how to respond, improved our communication and how quickly we address these issues. We follow up with customers who have experienced issues with damp and mould Equality, diversity and Inclusive Services: Along with our “You share, we shape” programme we have a new Inclusive Services team. They will contact customers to ensure we know about and understand their needs. We use this information to adapt our services Customer Committee: Our latest commitment to ensuring the customer voice is heard is the setting up of our Customer Committee. This diverse group of customers will support us to look at our services from a customer perspective What happens next: We’re already consulting customers to understand what is important to you now, and how this has changed. We will use what you tell us to further develop our services over the next 3 years. We can’t wait to feedback about what you have told us!