You said, we listened (2021 - 2023)

Our Voice: The Our Voice online platform is a place where customers can come together to share ideas, participate in consultations and help shape our services and communities Z cards: We continue to produce leaflets (“Z cards”) every 3 months. These pocket-sized leaflets highlight key messages to customers every quarter MyPlace Portal: Our MyPlace customer portal allows customers to check and manage key aspects of their tenancy on any device, at a time that suits them. By the end of 2024 this will include booking repair appointments Customer annual report: Our Customer annual report uses a range of ways, including videos to make performance information more accessible to customers