Ordered items online. The company kept me informed about the where abouts of my goods at every stage, even down to the date and time slot it would be delivered informing me by email.

In a local store. Tryingvto find an item. The assistant was so helpful, even to the point of looking in the stockroom for me. I also carry a Just Cant Wait Card with me. When I asked if I could use their toilet, there was no embarrassed moments or fuss made. She just said no problem and lead me to their staff toilets.