Customer service..

Customer service is an oxymoron. Email addresses are unattended, I have never had a single response to an email where it was:

Details regarding the sales process.
Faulty lighting in the car park.
Complain regarding the excessive increase in monthly rent where the insurance was increased to three times the actual amount.

There is absolutely NO customer service when dealing with them.

Flood

We arrived home from abroad to find that our home had been flooded and there was mould everywhere. I phoned Great Places and told them that we needed some urgent help. Within the hour two managers arrived and arranged to move us out to a hotel whilst they organised further repairs and assistance. It took three months for everything to be sorted but the relief of knowing we were being supported throughout was so reassuring .

Customer service? What customer services.

I have to say customer services are non existent. We sent an email to complain about the property insurance going up nearly 300%. We received an automated response and that was it. Very disappointing.We have had issues since moving in to the house (a new build bungalow) broken boiler, ingress of water from the bathroom fan and doors that won’t lock properly when the sun is out. The boiler was replaced (shoddy installation) the bathroom leak has been sorted (again shoddy installation) the doors are going to need sorting again as they stuck again today.

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Mark almost 2 years ago

I can never get through to speak with anyone from great places and plumlife and unfortunately have never had a response when I’ve left messages for a call back