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Grounds Maintenance: After a detailed review with customers, we have brought this service in-house and seen an improvement in customer satisfaction Customer Hub: We now have specialist advisers for anti-social behaviour and gas repair and servicing call handling, in our customer hub Repairs: Patches for our regional repairs teams now match the areas our neighbourhood teams work in, making it easier to work together to meet customer needs Compliments and complaints: In line with the Housing Ombudsman code, we have developed a new complaints model and policy with customers. Complaint handling times have since been reduced