Elk View Heat network survey

0% answered

Introduction

As you are aware now Great Places are looking for a new heat network provider and by you completing this survey it will give us a good understanding of what is important to you

On a scale of 1 to 10, where 1 is not at all important and 10 is very important, please tell us how important or unimportant these things are to you

How often you receive your statements/invoices?

Not at all important

Very important

That you have different options to pay for your heating e.g. online, phone, direct debit?

Not at all important

Very important

The information we provide about your bill is clear and concise?

Not at all important

Very important

The quality of the Customer care that you receive

Not at all important

Very important

That you are able to monitor consumption via the internet or on an app?

Not at all important

Very important

That you have a dedicated email address that you can make enquiries too?

Not at all important

Very important

The cost of your heating is better than the quality of service you receive?

Not at all important

Very important

The service you receive is better than the cost you pay?

Not at all important

Very important

Is there anything else you think the new heating service should have?

Maximum 20,000 characters

0/20,000

Overall Satisfaction

On a scale of 1 – 10, where 1 is very dissatisfied and 10 is very satisfied, overall how satisfied or dissatisfied are you with your current heating billing system?

Very dissatisfied

Very satisfied

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