Elk View Court Heat Network

Customer update 5 May 2026

Drop-in Session: Monday 11 May 2026 and finalising your mySycous accounts

From 11 May 2026, you will be able to finalise your mySycous account and make payments to your account.

Credit Billing (your current setup)

You are currently set up on a credit‑billing account. This means payments are taken automatically, for example by Direct Debit. If you would like to continue with this option, please contact mySycous to provide your payment details:

• Call: 0333 880 3115
• Email: hello@mysycous.com.

Prepay (Pay As You Go)

If you would prefer to use Prepay, you can top up using your payment card:

• At PayPoint outlets
• Through automated payments
• Online
• Via the mySycous app
• By calling 0333 880 3115

If you wish to switch to Prepay, please contact mySycous and they will update your account.

What about Switch 2?

You will have received your final bill from Switch2 in mid‑April 2026. Any remaining balance owed to Switch2 will be transferred to mySycous and will appear on your mySycous account from 11 May 2026. Please contact mySycous to arrange a payment plan by calling 0333 880 3115 or emailing hello@mysycous.com.

If you are in credit with Switch2

If you haven’t already done so, please contact Switch2 directly to request that your credit is refunded to your bank account. They can be reached calling 0333 321 2010.

Metering and Billing Support

We will be hosting a drop in session on Monday 11 May 2026 in the Café from 11am-1pm, where you can come along for support with setting up your payment accounts with mySycous and to ask any questions you may have.

If you have any questions or concerns, please do not hesitate to contact the Heat Network Team on HeatNetwork@greatplaces.org.uk and a member of the team will be in touch.

We look forward to seeing you!