Customer Update 22 January 2026

We would like to inform you of a change to the planned heating and hot water works. The works required in your flats will now take place over two separate days, and these days will not be consecutive.

Our contractors, Fairheat and Broad Oak, will be in touch with you directly to arrange suitable dates for accessing your home and completing the required works. Should you have any questions or require further information, please do not hesitate to contact Broad Oak on 01782 529 651.

Customer Update 19 January 2026

Pilot Flat Invite

We would like to welcome you to the pilot flat (Flat 42) on Thursday 22^nd January 2026 between 10am - 12pm. This is a great opportunity for you to see the works that have been completed and for you to ask any questions about the new Heat Interface Unit (HIU) that will be installed in your home. Fairheat, Broad Oak and Great Places will be on site to show you around.

In the meantime, if you have any questions or concerns, please the Heat Network Team at HeatNetwork@greatplaces.org.uk and we’ll be happy to help.

Customer Update 16 January 2026

FAQs

We’ve put together a list of frequently asked questions (FAQs) below to help keep you informed. These will also be available on the Tulloch Court Our Voice page from the menu.

What is happening?

Great Places has secured 50% government funding to upgrade the heating and hot water system at Tulloch Court. These improvements aim to ensure the system is reliable, energy-efficient, and that customers only pay for what they use. The upgrades will help reduce overheating, lower carbon emissions, and give residents more control over their heating.

These upgrades are in line with new heat network regulations and will include:

• Upgrading heating and hot water equipment throughout the building.
• Retrofitting equipment in the plant room
• Improving control of your heating system;
• Updating individual meters with in-home displays in each flat

Yours sincerely,

Heat Network Team

Customer Update 24 September 2025

September Engagement Day Update

A quick reminder about our engagement day tomorrow about the heating and hot water upgrade! Thursday 25 September, 1pm - 3pm in the communal lounge at Tulloch Court- We’re looking forward to seeing you there.

Customer Update September 2025

Exciting Improvements to Your Heating and Hot Water System at Tulloch Court

We’re delighted to share some great news! As part of Great Places’ commitment to continually improving your home, we’ve secured funding through the Government’s Heat Network Efficiency Scheme (HNES) to upgrade the heating and hot water system at Tulloch.

What’s happening?

Starting in November 2025, and continuing through to March 2026, we’ll be carrying out optimisation works to make your heating and hot water system more efficient and easier to manage.

These upgrades are in line with new heat network regulations and will include:

• Reducing overheating in communal areas and your home;
• Improving control of your heating system;
• Installing individual meters with in-home displays.

These new meters will allow you to monitor your heating and hot water usage and ensure you’re only billed for what you use.

New billing provider

We’ve appointed a new metering and billing provider, Sycous, who will offer flexible ways to pay and clear monthly billing information. For example, bills will be available by email or post, depending on your preference.

Engagement Day

We’ll be hosting an Engagement Day on Thursday 25 September 1pm - 3pm, where you can learn more about the improvements, ask questions, and meet the team. We’ll share full details closer to the time.

No action needed right now

You don’t need to do anything at this stage. However, if you have any questions or concerns, please contact the Heat Network Team at HeatNetwork@greatplaces.org.uk, and we’ll be happy to help.

Yours sincerely,

Heat Network Team

Customer Update - July 2025

Following our engagement day on 8 July 2025, we’d like to share more information about the upcoming works in your property.

We’ve put together a list of frequently asked questions (FAQs) to help keep you informed. This page will be regularly updated as the project progresses and will serve as your go-to source for the latest information, however for those customer that require the information in different media please do let us know.

Next steps

Consortia will contact you shortly to arrange a Pre-Entry Survey (approx. 1 hour). If you need a letter to book this appointment and haven’t already requested one, please email Heatnetwork@greatplaces.org.uk or call the Customer Hub.

Please do not hesitate to get in touch if you have any questions or need support.

Heat Network Customer Update - June 2025

With the upcoming optimisation works on your heating and water system, due to start at the end of July 2025, we’re holding two drop-in sessions for you to bring any questions you might have.

These will be held on Tuesday, 8 July 2025 at the rear car park of Hutton Lodge. You can join us for a morning session at 10am-12pm or an evening session at 4pm-6pm.

Great Places colleagues and our contractors, as well as your new metering and billing provider, Sycous, will be there to answer your questions.

We look forward to seeing you!

Great news!

We're pleased to announce that we've secured funding to improve the heating and hot water system at Hutton Lodge. Great Places will be working alongside our contractor Fairheat to complete this project. These improvements are set to begin over the summer of 2025.

The works at Hutton Lodge will involve upgrading heating and hot water equipment throughout the building. The aim of the retrofit project is to improve the efficiency of the heating and hot water system, which will ultimately lower operating costs, improve residents’ control, reduce overheating and minimise carbon emissions.

Works will be carried out both inside and outside of flats, ranging from retrofitting equipment in the main plantroom, replacing radiators for more efficient models in dwellings, and installing heat meters to enable compliance with current and future regulations.

Who are Fairheat?

• FairHeat are a specialist consultancy based in London, UK, which focuses exclusively on heating networks throughout the UK with regards to improving the performance of these and maximising efficiency.
• FairHeat have already worked on over 400 heat network projects throughout the UK, from early feasibility stages, through the design, install, commissioning and operation phases of a project.
• FairHeat provide significant support to the energy sector, recently being lead author on the upcoming heat network technical assurance scheme (UK Government Regulation), soon to be implemented in the UK.

Next Steps

You are not required to take any further action at this stage, however if you have any questions or concerns, please do not hesitate to contact the Heat Network Team on HeatNetwork@greatplaces.org.uk and a member of the team will be in touch.