Tulloch Court Heat Network
Customer Update 2 March 2026
Changes to How You Pay for Heating and Hot Water
We’re getting in touch to let you know about an important change to how your heating and hot water will be billed.
From 1 April 2026, your home will move to a fairer “pay‑for‑what‑you‑use” system managed by Sycous, our metering and billing partner. This means your bills will be based on the actual energy you use.
As you are aware your home is part of a heat network and will have a heat meter, a Guru in‑home display, and a Heat Interface Unit (HIU) installed.
What’s Changing
From 1 April 2026:
Your heat network improvement works will be complete and Sycous will take over your heating and hot water billing.
The upgrades have made the system more efficient, so running costs have reduced significantly.
We will update you on the final billing process with Switch2 in the upcoming weeks.
Your New Tariff (April 2026 – March 2027)
| Unit rate (p/kWh) | Standing Charge (p/day) |
April 2026 – March 2027 | 4.85 | 56.79 |
The tariff will be reviewed every 12 months.
Payment Options
You can contact Sycous on your preferred payment method. Sycous will send you a welcome pack before 1 April explaining how to set up your payments.
You can choose from:
Prepay (Pay As You Go)
Top up your account using your payment card at PayPoint outlets, by automated payments, online, through the mySycous app, or by calling 0333 880 3115.
Credit Billing
You can set up a Direct Debit, so payments are taken automatically.
Helpful Credit to Get You Started
You’ll get £10 welcome credit when your meter is activated. You don’t need to pay this back.
Your Guru meter also has £15 emergency (friendly) credit in case you run out and need a little extra time to top up. You will need to repay any emergency credit used.
If your credit runs out, your heating and hot water will turn off automatically until you top up again.
This happens because a safety valve automatically closes when there is no credit on your account. Once there is credit on your account the valve opens and heating/hot water is switched on again.
You can find a step‑by‑step Sycous Guru guide on the “Our Voice” page under user guides/documents.
Heat Supply Agreement
Recent changes in heat network regulations mean we need to issue you with a heat supply agreement. This sets out the terms of your heat service and ensures we continue to meet legal requirements.
You’ll receive this agreement in the coming weeks.
If you have any questions, you can email us at: HeatNetwork@greatplaces.org.uk
Need Help?
Before 1 April 2026: contact the Heat Network Team at HeatNetwork@greatplaces.org.uk for further information or support.
After 1 April 2026: contact Sycous on 0333 880 3115 or hello@mysycous.com
Thank you for your cooperation as we look to move to this fairer and more transparent way of billing.
Yours sincerely
Heat Network Team
FAQs
- Who is involved in the works?
- How can I see an example of the new system?
- When will the work start?
- When will you be working in my flat?
- How long will work take in my flat
- What are the working hours?
- How should I prepare for the works?
- What to expect from Broad Oak when in your home?
- What if I need repairs during the works?
- What is my new tariff?
- What happens to the Service Charges?
- Who is my billing provider?
- When will billing start?
- How can I pay my bills?
- How often will I receive bills?
- What do I do about Switch 2?
- Who can I go to for support and help?
-
Heat Supply Agreement
