Tulloch Court Heat Network

Customer Update 24 September 2025

September Engagement Day Update

A quick reminder about our engagement day tomorrow about the heating and hot water upgrade! Thursday 25 September, 1pm - 3pm in the communal lounge at Tulloch Court- We’re looking forward to seeing you there.

Customer Update September 2025

Exciting Improvements to Your Heating and Hot Water System at Tulloch Court

We’re delighted to share some great news! As part of Great Places’ commitment to continually improving your home, we’ve secured funding through the Government’s Heat Network Efficiency Scheme (HNES) to upgrade the heating and hot water system at Tulloch.

What’s happening?

Starting in November 2025, and continuing through to March 2026, we’ll be carrying out optimisation works to make your heating and hot water system more efficient and easier to manage.

These upgrades are in line with new heat network regulations and will include:

Reducing overheating in communal areas and your home;
Improving control of your heating system;
Installing individual meters with in-home displays.

These new meters will allow you to monitor your heating and hot water usage and ensure you’re only billed for what you use.

New billing provider

We’ve appointed a new metering and billing provider, Sycous, who will offer flexible ways to pay and clear monthly billing information. For example, bills will be available by email or post, depending on your preference.

Engagement Day

We’ll be hosting an Engagement Day on Thursday 25 September 1pm - 3pm, where you can learn more about the improvements, ask questions, and meet the team. We’ll share full details closer to the time.

No action needed right now

You don’t need to do anything at this stage. However, if you have any questions or concerns, please contact the Heat Network Team at HeatNetwork@greatplaces.org.uk, and we’ll be happy to help.

Yours sincerely,

Heat Network Team