Customer Update 22 January 2026

We would like to inform you of a change to the planned heating and hot water works. The works required in your flats will now take place over two separate days, and these days will not be consecutive.

Our contractors, Fairheat and Broad Oak, will be in touch with you directly to arrange suitable dates for accessing your home and completing the required works. Should you have any questions or require further information, please do not hesitate to contact Broad Oak on 01782 529 651.

Customer Update 19 January 2026

Pilot Flat Invite

We would like to welcome you to the pilot flat (Flat 43) on Thursday 22^nd January 2026 between 1pm - 3pm. This is a great opportunity for you to see the works that have been completed and for you to ask any questions about the new Heat Interface Unit (HIU) that will be installed in your home. Fairheat, Broad Oak and Great Places will be on site to show you around.

In the meantime, if you have any questions or concerns, please the Heat Network Team at HeatNetwork@greatplaces.org.uk and we’ll be happy to help.

Customer Update 16 January 2026

We’ve put together a list of frequently asked questions (FAQs) below to help keep you informed. These will also be available on the Elk View Our Voice page using the FAQ menu.

What is happening?

Great Places has secured 50% government funding to upgrade the heating and hot water system at Elk View. These improvements aim to ensure the system is reliable, energy-efficient, and that customers only pay for what they use. The upgrades will help reduce overheating, lower carbon emissions, and give residents more control over their heating.

These upgrades are in line with new heat network regulations and will include:

• Upgrading heating and hot water equipment throughout the building.
• Retrofitting equipment in the plant room.
• Improving control of your heating system.
• Updating individual meters with in-home displays in each flat.