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What should Great Places prioritise for the future - Tell us what you think!
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**LATEST UPDATE - 16/07/24**
Here For Our Customers – our new Corporate Plan is now live!
We are delighted to launch our new Corporate Plan, ‘Here for our customers’, our ambitious plan to be Great for our customers, Great for our homes and communities, and Great for our business.
More than 700 customers have helped to shape this plan through an extensive consultation, and we would like to thank everyone for having their say. We are confident that it reflects our shared ambition to help improve the lives of our customers.
Here For Our Customers – our new Corporate Plan is now live!
We are delighted to launch our new Corporate Plan, ‘Here for our customers’, our ambitious plan to be Great for our customers, Great for our homes and communities, and Great for our business.
More than 700 customers have helped to shape this plan through an extensive consultation, and we would like to thank everyone for having their say. We are confident that it reflects our shared ambition to help improve the lives of our customers.
Under each of the themes we set out:
What we want to achieve;
The goals we have set for ourselves;
The work we will deliver; and
How we will measure success.
It is an ambitious three-year plan and we will need to work alongside customers and partners to deliver it.
Watch the latest update from Mervyn Jones, Chair of Great Places Board explaining how we're using feedback from customers to help us to plan for the future.
**UPDATE ENDS**
**UPDATE - 22/02/2024**
A big thank you to everyone who took the time to share their views as part of Great Places priorities for the future. We can assure you that all feedback has been read and is being shared with the senior teams, and we are absolutely committed to listening to the voice of our customers and shaping our services to meet your needs.
We would also like to say congratulations to our 3 prize draw winners!
Mr B, Miss W and Ms R who have all now received their £50 Love2shop vouchers
Again thank you to all who have taken part and please do keep coming back to this page for updates
**UPDATE ENDS**
Take part and you could win a £50 Love2shop e gift card.
Introduction from Mervyn Jones, Chair of Great Places Board
"This year we will be preparing our new corporate plan that will outline our priorities and ambitions for the next three years.
It is really important that we take the views of our customers into account when we are planning for the future. We want to make sure that we are providing the best possible services for our customers and so I would encourage all customers to get involved and take part in our current consultation.The survey should take less than five minutes to complete.
I am keen that your views on what you think we should prioritise over the next three years are listened to as part of the consultation process and you’ll also have the chance to win one of three £50 Love to Shop e-gift cards.
Please make sure to have your say by 11.59pm Wednesday 31 January 2024.
Thank you in advance for your support.Kind regards, Mervyn (Jones) Chair of Great Places Board "
What do I need to know?
This year we will be preparing our new corporate plan that will outline our priorities and ambitions for the next three years and we would like our customers to help us plan for the future. This includes the vision for Great Places Housing Group as a whole which includes Great Places, Plumlife and Cube.
Over the last 12 months customers have told us what their priorities are for their homes and neighbourhoods. Now we would like you to answer some questions that will help to identify the areasyou think we should prioritise over the next three years. By answering these questions you'll help us to make sure that we are providing the services that matter most to customers.
You can view our current Corporate Plan hereor you can access it on our important links section
What do I need to do?
To help us understand what you think our priorities should be, please complete the survey shown below
If you fully complete the survey by 11.59pm Wednesday 31 January 2024you’ll go into a prize draw for a chance to win one of three £50 Love2shop e gift cards.
What happens next
When the consultation closes, Mervyn, Patrick and the project team will review all of your feedback. You can check back here for future updates which will include how we plan to use what you told us.
**Prize Draw Terms & Conditions - All completed surveys will be entered into a prize draw for a chance to win one of three £50 Love2shop e gift cards. There is no cash alternative available. Please note that tenancy issues may be considered when the winners are chosen. The prize draw will close at 11.59 pm on Wednesday 31 January 2024 and any survey submissions completed after this time will not be entered into the draw. Winners will be chosen at random and contacted within 15 working days of the survey closing date.**
Chair of the Customer Committee and Great Places Board member
Lifecycle
Open for your views - January 2024
What should Great Places prioritise for the future - Tell us what you think! is currently at this stage
This consultation is open for contributions
Closed for evaluation and review - February 2024
this is an upcoming stage for What should Great Places prioritise for the future - Tell us what you think!
Contributions to this consultation are closed for evaluation and review. The project team will report back on key outcomes.
You said, we listened - March 2024
this is an upcoming stage for What should Great Places prioritise for the future - Tell us what you think!
The final outcomes of the consultation are documented here. This may include a summary of all contributions collected as well as recommendations for future action.