The Byrons Heat Network

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Update 29 September 2026

Dear Customer,

Exciting Improvements to Your Heating and Hot Water System at The Byrons

As communicated to you in March 2026 and at the customer engagement day held in May 2026, we are planning a number of improvements to the heating and hot water system at The Byrons. These upgrades will help make your home more comfortable, improve system efficiency, and give you greater control over your heating and hot water use.

We are pleased to confirm that we have secured funding through the Government's Heat Network Efficiency Scheme (HNES) to support these improvements.The project will be delivered in two phases, as outlined below.

Phase 1 – Plantroom works

The first stage will focus on improving the current system. This will include:

  • moving the plant room to an external location.
  • reducing overheating in communal areas and in your home.
  • improving how the heating system can be controlled.

We anticipate that this phase of works will start on Monday 12 October 2026. Fairheat and Broad Oak, who have been appointed as contractors for the project, will be setting up their welfare facilities in the car park and will occupy 5 car parking bays at the far end of the car park for this purpose.

Phase 2 – Works in your home

The second phase is expected to continue until March 2027, we’ll be carrying out optimisation works to make your heating and hot water system more efficient and easier to manage.

These upgrades are in line with new heat network regulations and will include:

  • Reducing overheating in communal areas and your home;
  • Improving control of your heating system;
  • Installing individual meters with in-home displays.

These new meters will allow you to monitor your heating and hot water usage and ensure you’re only billed for what you use.

New billing provider

To support these improvements, we have appointed mySycous as your new metering and billing provider. They will offer flexible payment options and send your monthly bills by email or post, depending on your preference. More information will follow closer to the time.

No action needed right now

You do not need to do anything at this stage. We are committed to keeping you updated as these plans progress and will share more details as soon as they are available. Our aim is to make your home more comfortable, easier to manage and more efficient, and we appreciate your patience while we carry out this work.

If you have any questions or need any support, please don’t hesitate to contact the Heat Network Team at HeatNetwork@greatplaces.org.uk. We’re here to help.

Yours sincerely

Heat Network Team


Update 29 September 2026

Dear Customer,

Exciting Improvements to Your Heating and Hot Water System at The Byrons

As communicated to you in March 2026 and at the customer engagement day held in May 2026, we are planning a number of improvements to the heating and hot water system at The Byrons. These upgrades will help make your home more comfortable, improve system efficiency, and give you greater control over your heating and hot water use.

We are pleased to confirm that we have secured funding through the Government's Heat Network Efficiency Scheme (HNES) to support these improvements.The project will be delivered in two phases, as outlined below.

Phase 1 – Plantroom works

The first stage will focus on improving the current system. This will include:

  • moving the plant room to an external location.
  • reducing overheating in communal areas and in your home.
  • improving how the heating system can be controlled.

We anticipate that this phase of works will start on Monday 12 October 2026. Fairheat and Broad Oak, who have been appointed as contractors for the project, will be setting up their welfare facilities in the car park and will occupy 5 car parking bays at the far end of the car park for this purpose.

Phase 2 – Works in your home

The second phase is expected to continue until March 2027, we’ll be carrying out optimisation works to make your heating and hot water system more efficient and easier to manage.

These upgrades are in line with new heat network regulations and will include:

  • Reducing overheating in communal areas and your home;
  • Improving control of your heating system;
  • Installing individual meters with in-home displays.

These new meters will allow you to monitor your heating and hot water usage and ensure you’re only billed for what you use.

New billing provider

To support these improvements, we have appointed mySycous as your new metering and billing provider. They will offer flexible payment options and send your monthly bills by email or post, depending on your preference. More information will follow closer to the time.

No action needed right now

You do not need to do anything at this stage. We are committed to keeping you updated as these plans progress and will share more details as soon as they are available. Our aim is to make your home more comfortable, easier to manage and more efficient, and we appreciate your patience while we carry out this work.

If you have any questions or need any support, please don’t hesitate to contact the Heat Network Team at HeatNetwork@greatplaces.org.uk. We’re here to help.

Yours sincerely

Heat Network Team


  • First customer update

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    Exciting Improvements to Your Heating and Hot Water System at The Byrons

    As part of Great Places’ commitment to continually improving your home, we are planning upgrades to the heating and hot water system in your building. These changes will help make your home more comfortable and ensure the system is easier to use and more efficient.

    We will be completing these improvements in two phases.

    Phase 1 – confirmed works

    The first stage will focus on improving the current system. This will include:

    • moving the plant room to an external location.
    • reducing overheating in communal areas and in your home.
    • improving how the heating system can be controlled.

    We expect this phase to start from April 2026.

    Phase 2 – planned improvements (funding dependent)

    We are also looking to secure funding from the Government’s Heat Network Efficiency Scheme (HNES). If successful, this funding will help us install individual meters with in-home displays, so you can easily track how much heating and hot water you use and only pay for what you use.

    We will update you once we know if the funding has been secured.

    New billing provider

    We have appointed a new metering and billing provider, Sycous. They will offer flexible payment options and send your monthly bill by email or post, depending on your preference. More information will follow closer to the time.

    No action needed right now

    You do not need to do anything at this stage. We’re committed to keeping you updated as these plans progress and will share more details as soon as they are available. Our aim is to make your home more comfortable, easier to manage and more efficient, and we appreciate your patience while we carry out this work.

    If you have any questions or need any support, please don’t hesitate to contact the Heat Network Team at HeatNetwork@greatplaces.org.uk. We’re here to help.

    Yours sincerely,

    Heat Network Team

    Exciting Improvements to Your Heating and Hot Water System at The Byrons

    As part of Great Places’ commitment to continually improving your home, we are planning upgrades to the heating and hot water system in your building. These changes will help make your home more comfortable and ensure the system is easier to use and more efficient.

    We will be completing these improvements in two phases.

    Phase 1 – confirmed works

    The first stage will focus on improving the current system. This will include:

    • moving the plant room to an external location.
    • reducing overheating in communal areas and in your home.
    • improving how the heating system can be controlled.

    We expect this phase to start from April 2026.

    Phase 2 – planned improvements (funding dependent)

    We are also looking to secure funding from the Government’s Heat Network Efficiency Scheme (HNES). If successful, this funding will help us install individual meters with in-home displays, so you can easily track how much heating and hot water you use and only pay for what you use.

    We will update you once we know if the funding has been secured.

    New billing provider

    We have appointed a new metering and billing provider, Sycous. They will offer flexible payment options and send your monthly bill by email or post, depending on your preference. More information will follow closer to the time.

    No action needed right now

    You do not need to do anything at this stage. We’re committed to keeping you updated as these plans progress and will share more details as soon as they are available. Our aim is to make your home more comfortable, easier to manage and more efficient, and we appreciate your patience while we carry out this work.

    If you have any questions or need any support, please don’t hesitate to contact the Heat Network Team at HeatNetwork@greatplaces.org.uk. We’re here to help.

    Yours sincerely,

    Heat Network Team

Page last updated: 29 Sep 2026, 10:11 AM