Our Voice+ Terms & Conditions

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Last updated: September 2026

Please see below the terms and conditions you are asked to agree to as a member of Our Voice+. We'll update these here if we need to make any changes so that you'll always be able to see the most recent version.


Our Voice+ Terms and Conditions, September 2026

Our Voice is Great Places’ online customer consultation platform. Since 2023, Great Places has been using Our Voice to give customers opportunities to influence services, policies and strategies using a range of consultation tools. Our Voice is open to customers of Great Places, Plumlife and Cube Homes as well as wider community members or stakeholders. Participation is voluntary and customers and other community members are encouraged to give their opinions using Our Voice as one of our consultation methods.

By introducing Our Voice+, Great Places hopes to encourage customers to be more regularly involved in influencing changes to services. To thank Our Voice+ members for their increased engagement, they will be eligible for extra prize draw entries, as detailed below.

1. ADMINISTRATOR: Great Places’ Customer Involvement Team is the administrator of the Our Voice+. References to “we”, “us” or “our” in these terms and conditions are references to Great Places or to Great Places’ Customer Involvement Team.

2. HOST SITE: Our Voice+ activities will all be hosted digitally in Great Places’ Our Voice page in the first instance. Great Places will investigate how to involve customers who are not digitally enabled when Our Voice+ has been running fully for a minimum of 12 months.

3. OUR VOICE+ ACTIVITIES: Whilst Great Places will offer opportunities for all customers to be involved in consultations about services that affect them, some activities will be reserved for registered members of Our Voice+. These will be advertised to members along with any specific terms and conditions for that activity, for example maximum response numbers where an incentive is offered for all of those who take part, or minimum-length response requirements in open answer questions. Our Voice+ activities may be ‘locked’ so that only members of Our Voice+ can enter. Where activities are open to all customers, Our Voice+ members will be eligible for both the incentives offered for that activity, along with relevant Our Voice+ incentives i.e. prize draw entries. Some activities will be available only to particular groups of customers, for example customers who live in a particular area or type of home, or who receive a particular service. Where appropriate, other Our Voice+ members will be invited to comment generally on these issues as they may have other relevant experience. Numbers of Our Voice+ activities may vary from month to month.

4. OPENING AND CLOSING DATES: Our Voice+ activities will be made visible and advertised to Our Voice+ members, who have signed up for alerts, when they are made live. As above, where activities are specific to Our Voice+ members, only Our Voice+ members will be able to take part in these. Once visible on the Our Voice site, members are able to take part in that activity and will be eligible for the incentives offered. Closing dates for activities will be advertised on the site. Any entries made after the closing date will not be valid and will not be entered into the prize draw.

5. WHO IS ELIGIBLE TO JOIN OUR VOICE+: Our Voice+ is open to all Great Places and Plumlife residents aged 16 years and over, if they are named as tenants, licensees or leaseholders, or if they are a resident in one of these homes and we have their details recorded i.e. we can identify them as an occupant. All residents of a home are eligible to join so long as they meet our other criteria. Each applicant will need their own email address to join. Members can only hold one Our Voice+ account at any one time. Duplicate accounts, where identified, will be deleted and any prize draw entries accumulated in the duplicate account will be cancelled.

Employees of Great Places Housing Group will be eligible to join Our Voice+ if they are also tenants, licensees, leaseholders of Great Places or Plumlife, or residents in one of our homes. However, colleagues who are involved in the administration of Our Voice+ site management, or individual Our Voice+ activities which relate to their area of work, will be able to take part in activities, but will not be eligible for the incentives offered as part of Our Voice+. Non-customers or customers whose details are not recorded will be welcome to take part in appropriate open consultations as general participants so will still have the chance to give their opinions. Where a customer’s advocate joins Our Voice+ on a customer’s behalf, the advocate will need to provide details of the Great Places customer on whose behalf they are joining Our Voice+. Any prizes won will be sent to Great Places customer in a way that is appropriate for them.

At times, other residents and community members will be encouraged to join consultations, for example about a new development or if they live in an area where Great Places has homes and wants to hear from the wider community. These participants will not be eligible to join Our Voice+ but will be eligible for prize draws where stated on these consultation pages/exercises.

6. HOW TO JOIN: Great Places will advertise membership of Our Voice+ in regular communications to customers and will highlight opportunities to join and the benefits of this. To become a member of Our Voice+, customers must fully complete the registration page advertised on Great Places’ Our Voice page. Great Places’ Customer Involvement Team will confirm that the applicant is eligible to join Our Voice+ i.e. they are a tenant, licensee or leaseholder, or live in one of our homes as an occupant and they are 16 or over. We will confirm that membership has been completed for eligible applicants with a confirmation email sent within 5 working days of the customer completing the registration form. If not already a member of Our Voice in September 2026, applicants will need to validate their email address by clicking the link in the confirmation email sent by the platform to be able to access Our Voice+. Customers will be considered members once they have activated their account using the email sent by Engage Great Places (notifications@engagementhq.com) and they have received the welcome email from Great Places’ Customer Involvement team.

Email addresses linked to customers’ Our Voice+ accounts will be used to send prize draw vouchers to prize draw winners. It will be Our Voice+ members’ responsibility to ensure that the email address linked to their account is kept up to date. Great Places cannot be held responsible for vouchers sent to incorrect email addresses or accounts that customers no longer have access to.

7. PRIZES: The prize draw pot is set at £1250 every three months and will be split between 22 winners. Prizes will be allocated as Love2Shop e-gift cards. No cash alternative is available:

  • 2 members will win the jackpot prize of e-gift cards worth £150 each
  • 4 members will each win £100 e-gift cards
  • 6 members will each win £50 e-gift cards
  • 10 members will each win £25 e-gift cards

Our Voice+ members will also be eligible for prize draws for the completion of other activities which are open to all Great Places customers. Prize amounts and terms and conditions for these activities will be advertised on an activity-by-activity basis. We reserve the right to change prize amounts and the provider of the e-gift cards if needed.

8. WINNER SELECTION: Winners will be selected at random at the end of each three month period (Mar-May, Jun-Aug, Sept-Nov, Dec-Feb) using a random number generator. Winners will be notified within 15 working days of the end of the period, and contacted via the email address given as part Our Voice+ sign-up. This email will advise the customer of their win and ask them to check their junk/spam email over the next few weeks for their prize. Entrants who complete more than one activity in the current period will be eligible for the advertised number of entries to the prize draw for each activity they have taken part in, and will be able to win more than one prize in any period. It is the responsibility of the Our Voice+ member to ensure that their email address is correct and up to date. Great Places can take no responsibility for e-gift cards sent to an incorrect or inaccessible email address, if this is the one recorded by the member.

9. TENANCY MANAGEMENT: All customers will be able to join and respond to Our Voice and Our Voice+ activities. However, in line with our standard prize draw terms and conditions, members are advised that their tenancy will be taken into account if they should be drawn as a prize winner. Neighbourhood, Independence & Wellbeing and Plumlife colleagues will be asked to confirm that it is appropriate to award prizes before these are announced to customers. Serious breaches of tenancy, for example high levels of arrears with no engagement or arrangement to pay, will mean that potential winners are not eligible to receive a prize.

Customers who receive benefit payments are responsible for ensuring that accepting any prize will not affect their eligibility for those benefits i.e. Universal Credit, Pension Credit, Personal Independence Payments etc. Great Places can take no responsibility for reductions to benefits in the event of winning a prize.

9. MODERATION & RECEIPT OF RESPONSES: Our Voice+ responses will be moderated by Granicus Sentiment & Feedback, hosts of Our Voice and Our Voice+. They will ensure that comment responses are ‘on-topic’ before these are posted to the site and will remove posts which use language which is considered to be offensive or discriminatory. Prize draw entries will be granted to responses which have been permitted by Granicus Sentiment & Feedback and which meet any other criteria advertised at the time when the activity went live. Our decision regarding any aspect of the activity is final and binding and no correspondence will be entered into. Our Voice+ members are subject to Granicus’ Terms of Use found here: https://ourvoice.greatplaces.org.uk/terms By becoming a member of Our Voice+, customers agree to their terms about appropriate and acceptable use of the site. Users of Our Voice can raise concerns about the conduct of or language of other users by contacting involvement.team@greatplaces.org.uk

10. WINNER LIST: We will publish a list of winners in Our Voice+ once prizes have been allocated, using usernames and the area where the member lives; for example “TCTiger, Manchester”. As such, members are encouraged not to create usernames that give away personal information, for example full names or dates of birth etc.

We will also use details in other promotional material and may be in touch with winners to advertise and celebrate their win and the benefits for them of using Our Voice+.

11. AGREEMENT TO THESE TERMS AND CONDITIONS: By continuing to apply for membership of Our Voice+ and completing activities as part of Our Voice+, members accept these terms and conditions and agree to be bound by them. These terms and conditions take effect immediately upon application to join Our Voice+.

12. DISQUALIFICATION: We reserve the right to reject any entry, withhold any prize and disqualify any member from Our Voice+ if we suspect them of failing to comply with these terms and conditions, or of fraud, cheating or dishonesty. Our Voice+ members who no longer live in a Great Places home will cease to have access to Our Voice+ activities and posts specifically for Our Voice+ members. Final eligibility for prize draw entries will be the next draw after they have left their home, where the member has completed eligible activities. Former Our Voice+ members who still live in our communities but are no longer customers of Great Places are still eligible to join consultations about their area and will receive any prize draw entries attached to those activities.

13. NO RESPONSIBILITY FOR ENTRIES NOT RECEIVED: We accept no responsibility for entries not successfully received by us, or which are delayed, due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.

14. USE OF PERSONAL INFORMATION: Customers will be asked to identify themselves when applying to join Our Voice+. This information will be used to verify that the applicant is a resident of Great Places including Plumlife and Cube Homes. However, it will also be used to link to further information held by Great Places about the customer. This will be used in accordance with the General Data Protection Regulation 2016/679 and other applicable data privacy laws. This information will not be shared with any third party without customers’ consent, but will be used to look for trends in responses from different groups of customers. This will help us to tailor services as appropriate using activity responses.

Where necessary, the information given by members will be used in the event of a concern about the safety or wellbeing of a customer, in line with Great Places’ Safeguarding and other policies.

15. USE OF PERSONAL AND OTHER INFORMATION FOR PROMOTIONAL PURPOSES: By entering Our Voice+ activities, you agree that we can use your entry, username, town of residence and any comment you have provided to us, for promotional purposes (including on our websites, social media, within our magazines and customer emailers) in accordance with the Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR).

16. CANCELLATION OR WITHDRAWAL OF OUR VOICE+: We reserve the right at our absolute discretion to withdraw or cancel individual activities or consultation exercises, or to withdraw Our Voice+ without prior notice if it becomes necessary to do so.

17. CHANGES TO THESE TERMS AND CONDITIONS: We reserve the right to amend these terms and conditions at any time for example, in line with Great Places’ own policies or wider regulation. The current version of our terms and conditions document will be available at: https://ourvoice.greatplaces.org.uk/terms-conditions. We will advertise any changes to these terms and conditions to current and prospective Our Voice+ members, and you are encouraged to keep up to date with any changes.

18. RELEVANT LAW: This promotion and these terms and conditions are governed by the laws of England and you agree to submit to the jurisdiction of the English courts if any dispute arises.



Last updated: September 2026

Please see below the terms and conditions you are asked to agree to as a member of Our Voice+. We'll update these here if we need to make any changes so that you'll always be able to see the most recent version.


Our Voice+ Terms and Conditions, September 2026

Our Voice is Great Places’ online customer consultation platform. Since 2023, Great Places has been using Our Voice to give customers opportunities to influence services, policies and strategies using a range of consultation tools. Our Voice is open to customers of Great Places, Plumlife and Cube Homes as well as wider community members or stakeholders. Participation is voluntary and customers and other community members are encouraged to give their opinions using Our Voice as one of our consultation methods.

By introducing Our Voice+, Great Places hopes to encourage customers to be more regularly involved in influencing changes to services. To thank Our Voice+ members for their increased engagement, they will be eligible for extra prize draw entries, as detailed below.

1. ADMINISTRATOR: Great Places’ Customer Involvement Team is the administrator of the Our Voice+. References to “we”, “us” or “our” in these terms and conditions are references to Great Places or to Great Places’ Customer Involvement Team.

2. HOST SITE: Our Voice+ activities will all be hosted digitally in Great Places’ Our Voice page in the first instance. Great Places will investigate how to involve customers who are not digitally enabled when Our Voice+ has been running fully for a minimum of 12 months.

3. OUR VOICE+ ACTIVITIES: Whilst Great Places will offer opportunities for all customers to be involved in consultations about services that affect them, some activities will be reserved for registered members of Our Voice+. These will be advertised to members along with any specific terms and conditions for that activity, for example maximum response numbers where an incentive is offered for all of those who take part, or minimum-length response requirements in open answer questions. Our Voice+ activities may be ‘locked’ so that only members of Our Voice+ can enter. Where activities are open to all customers, Our Voice+ members will be eligible for both the incentives offered for that activity, along with relevant Our Voice+ incentives i.e. prize draw entries. Some activities will be available only to particular groups of customers, for example customers who live in a particular area or type of home, or who receive a particular service. Where appropriate, other Our Voice+ members will be invited to comment generally on these issues as they may have other relevant experience. Numbers of Our Voice+ activities may vary from month to month.

4. OPENING AND CLOSING DATES: Our Voice+ activities will be made visible and advertised to Our Voice+ members, who have signed up for alerts, when they are made live. As above, where activities are specific to Our Voice+ members, only Our Voice+ members will be able to take part in these. Once visible on the Our Voice site, members are able to take part in that activity and will be eligible for the incentives offered. Closing dates for activities will be advertised on the site. Any entries made after the closing date will not be valid and will not be entered into the prize draw.

5. WHO IS ELIGIBLE TO JOIN OUR VOICE+: Our Voice+ is open to all Great Places and Plumlife residents aged 16 years and over, if they are named as tenants, licensees or leaseholders, or if they are a resident in one of these homes and we have their details recorded i.e. we can identify them as an occupant. All residents of a home are eligible to join so long as they meet our other criteria. Each applicant will need their own email address to join. Members can only hold one Our Voice+ account at any one time. Duplicate accounts, where identified, will be deleted and any prize draw entries accumulated in the duplicate account will be cancelled.

Employees of Great Places Housing Group will be eligible to join Our Voice+ if they are also tenants, licensees, leaseholders of Great Places or Plumlife, or residents in one of our homes. However, colleagues who are involved in the administration of Our Voice+ site management, or individual Our Voice+ activities which relate to their area of work, will be able to take part in activities, but will not be eligible for the incentives offered as part of Our Voice+. Non-customers or customers whose details are not recorded will be welcome to take part in appropriate open consultations as general participants so will still have the chance to give their opinions. Where a customer’s advocate joins Our Voice+ on a customer’s behalf, the advocate will need to provide details of the Great Places customer on whose behalf they are joining Our Voice+. Any prizes won will be sent to Great Places customer in a way that is appropriate for them.

At times, other residents and community members will be encouraged to join consultations, for example about a new development or if they live in an area where Great Places has homes and wants to hear from the wider community. These participants will not be eligible to join Our Voice+ but will be eligible for prize draws where stated on these consultation pages/exercises.

6. HOW TO JOIN: Great Places will advertise membership of Our Voice+ in regular communications to customers and will highlight opportunities to join and the benefits of this. To become a member of Our Voice+, customers must fully complete the registration page advertised on Great Places’ Our Voice page. Great Places’ Customer Involvement Team will confirm that the applicant is eligible to join Our Voice+ i.e. they are a tenant, licensee or leaseholder, or live in one of our homes as an occupant and they are 16 or over. We will confirm that membership has been completed for eligible applicants with a confirmation email sent within 5 working days of the customer completing the registration form. If not already a member of Our Voice in September 2026, applicants will need to validate their email address by clicking the link in the confirmation email sent by the platform to be able to access Our Voice+. Customers will be considered members once they have activated their account using the email sent by Engage Great Places (notifications@engagementhq.com) and they have received the welcome email from Great Places’ Customer Involvement team.

Email addresses linked to customers’ Our Voice+ accounts will be used to send prize draw vouchers to prize draw winners. It will be Our Voice+ members’ responsibility to ensure that the email address linked to their account is kept up to date. Great Places cannot be held responsible for vouchers sent to incorrect email addresses or accounts that customers no longer have access to.

7. PRIZES: The prize draw pot is set at £1250 every three months and will be split between 22 winners. Prizes will be allocated as Love2Shop e-gift cards. No cash alternative is available:

  • 2 members will win the jackpot prize of e-gift cards worth £150 each
  • 4 members will each win £100 e-gift cards
  • 6 members will each win £50 e-gift cards
  • 10 members will each win £25 e-gift cards

Our Voice+ members will also be eligible for prize draws for the completion of other activities which are open to all Great Places customers. Prize amounts and terms and conditions for these activities will be advertised on an activity-by-activity basis. We reserve the right to change prize amounts and the provider of the e-gift cards if needed.

8. WINNER SELECTION: Winners will be selected at random at the end of each three month period (Mar-May, Jun-Aug, Sept-Nov, Dec-Feb) using a random number generator. Winners will be notified within 15 working days of the end of the period, and contacted via the email address given as part Our Voice+ sign-up. This email will advise the customer of their win and ask them to check their junk/spam email over the next few weeks for their prize. Entrants who complete more than one activity in the current period will be eligible for the advertised number of entries to the prize draw for each activity they have taken part in, and will be able to win more than one prize in any period. It is the responsibility of the Our Voice+ member to ensure that their email address is correct and up to date. Great Places can take no responsibility for e-gift cards sent to an incorrect or inaccessible email address, if this is the one recorded by the member.

9. TENANCY MANAGEMENT: All customers will be able to join and respond to Our Voice and Our Voice+ activities. However, in line with our standard prize draw terms and conditions, members are advised that their tenancy will be taken into account if they should be drawn as a prize winner. Neighbourhood, Independence & Wellbeing and Plumlife colleagues will be asked to confirm that it is appropriate to award prizes before these are announced to customers. Serious breaches of tenancy, for example high levels of arrears with no engagement or arrangement to pay, will mean that potential winners are not eligible to receive a prize.

Customers who receive benefit payments are responsible for ensuring that accepting any prize will not affect their eligibility for those benefits i.e. Universal Credit, Pension Credit, Personal Independence Payments etc. Great Places can take no responsibility for reductions to benefits in the event of winning a prize.

9. MODERATION & RECEIPT OF RESPONSES: Our Voice+ responses will be moderated by Granicus Sentiment & Feedback, hosts of Our Voice and Our Voice+. They will ensure that comment responses are ‘on-topic’ before these are posted to the site and will remove posts which use language which is considered to be offensive or discriminatory. Prize draw entries will be granted to responses which have been permitted by Granicus Sentiment & Feedback and which meet any other criteria advertised at the time when the activity went live. Our decision regarding any aspect of the activity is final and binding and no correspondence will be entered into. Our Voice+ members are subject to Granicus’ Terms of Use found here: https://ourvoice.greatplaces.org.uk/terms By becoming a member of Our Voice+, customers agree to their terms about appropriate and acceptable use of the site. Users of Our Voice can raise concerns about the conduct of or language of other users by contacting involvement.team@greatplaces.org.uk

10. WINNER LIST: We will publish a list of winners in Our Voice+ once prizes have been allocated, using usernames and the area where the member lives; for example “TCTiger, Manchester”. As such, members are encouraged not to create usernames that give away personal information, for example full names or dates of birth etc.

We will also use details in other promotional material and may be in touch with winners to advertise and celebrate their win and the benefits for them of using Our Voice+.

11. AGREEMENT TO THESE TERMS AND CONDITIONS: By continuing to apply for membership of Our Voice+ and completing activities as part of Our Voice+, members accept these terms and conditions and agree to be bound by them. These terms and conditions take effect immediately upon application to join Our Voice+.

12. DISQUALIFICATION: We reserve the right to reject any entry, withhold any prize and disqualify any member from Our Voice+ if we suspect them of failing to comply with these terms and conditions, or of fraud, cheating or dishonesty. Our Voice+ members who no longer live in a Great Places home will cease to have access to Our Voice+ activities and posts specifically for Our Voice+ members. Final eligibility for prize draw entries will be the next draw after they have left their home, where the member has completed eligible activities. Former Our Voice+ members who still live in our communities but are no longer customers of Great Places are still eligible to join consultations about their area and will receive any prize draw entries attached to those activities.

13. NO RESPONSIBILITY FOR ENTRIES NOT RECEIVED: We accept no responsibility for entries not successfully received by us, or which are delayed, due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.

14. USE OF PERSONAL INFORMATION: Customers will be asked to identify themselves when applying to join Our Voice+. This information will be used to verify that the applicant is a resident of Great Places including Plumlife and Cube Homes. However, it will also be used to link to further information held by Great Places about the customer. This will be used in accordance with the General Data Protection Regulation 2016/679 and other applicable data privacy laws. This information will not be shared with any third party without customers’ consent, but will be used to look for trends in responses from different groups of customers. This will help us to tailor services as appropriate using activity responses.

Where necessary, the information given by members will be used in the event of a concern about the safety or wellbeing of a customer, in line with Great Places’ Safeguarding and other policies.

15. USE OF PERSONAL AND OTHER INFORMATION FOR PROMOTIONAL PURPOSES: By entering Our Voice+ activities, you agree that we can use your entry, username, town of residence and any comment you have provided to us, for promotional purposes (including on our websites, social media, within our magazines and customer emailers) in accordance with the Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR).

16. CANCELLATION OR WITHDRAWAL OF OUR VOICE+: We reserve the right at our absolute discretion to withdraw or cancel individual activities or consultation exercises, or to withdraw Our Voice+ without prior notice if it becomes necessary to do so.

17. CHANGES TO THESE TERMS AND CONDITIONS: We reserve the right to amend these terms and conditions at any time for example, in line with Great Places’ own policies or wider regulation. The current version of our terms and conditions document will be available at: https://ourvoice.greatplaces.org.uk/terms-conditions. We will advertise any changes to these terms and conditions to current and prospective Our Voice+ members, and you are encouraged to keep up to date with any changes.

18. RELEVANT LAW: This promotion and these terms and conditions are governed by the laws of England and you agree to submit to the jurisdiction of the English courts if any dispute arises.



Page published: 02 Oct 2026, 03:57 PM