Customer update 26 March 2025 - Reminder of billing changes

Reminder of Metering and Billing changes

We’re writing to remind you that from 1 April 2025 you will be billed separately for your heating and hot water. You will be charged through our metering and billing provider, Sycous.

You should have received a letter from Sycous last week – please refer to this for instructions on setting up your account and preferred payment options. You will need to contact Sycous to set up your payment method, such as by Direct Debit or Prepayment. To contact Sycous, you can get in touch by emailing hello@mysycous.com or by calling 0333 880 3115.

If you experience any problems with your heating and hot water, please continue to contact Great Places Customer Hub Team to raise a job. You can do this via Web Chat on our website, by emailing customerhub@greatplaces.org.uk or by calling 0300 123 1966.

If you have any questions or concerns, please do not hesitate to contact the Heat Network Team on HeatNetwork@greatplaces.org.uk and a member of the team will be in touch.