Update 15/10/2024

In April 2024 we contacted all customers 16yrs old and over at Park Hill via email, post, text and also provided an option for telephone calls. This was to give you an opportunity to provide us with your feedback on your Draft Building and Fire safety Resident Engagement strategy.

We want to thank all the customers who took the time to give us feedback and also update you on what has happened since.

Some of the feedback we received was around the following areas:

• Clarification on the purpose to the strategy
• A clearer explanation on the difference between concern and complaint
• A request on clearer signage at Park Hill on what to do if there is a fire

We are not able to give you answers to all of these right now as we are still working on them, however, we have made amendments to the strategy to give clarification on areas you mentioned and are working with the local teams to address other concerns not related to the strategy.

In the coming months you will receive your final version of the Park Hill Resident Engagement Strategy. Thank you again for your time and feedback.