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A thank you from Reece, Housing & Enforcement (Service Delivery Lead)
Thank you to everyone who has given their opinions about the different parts of Great Places’ tenancy management policy. This policy, gives more detail about your rights and responsibilities as a customer of Great Places. It includes sections on starting a business from home, wanting to have a pet and fitting CCTV to your home. It sets out what you can expect if you have pests (insects, rodents etc), your right to swap your home with someone else and tells you what we will do if you are away from your home for more than 30 days without telling us. It also describes your responsibilities to keep your home and garden tidy and to not cause noise nuisance to your neighbours.
Great Places will update its tenancy management policy based on what you have told us was important. Over the last few months we have been consulting with customers to find out what you think you should be allowed to do in your home i.e. have a pet, or start a business, and how you would feel if your neighbour did the same. We’ve also asked you how you would expect Great Places to support you, the information you would expect us to provide and what you expect us to do if something goes wrong.
Over the next few months we’ll update our tenancy management policy to ensure that your voice is at the centre. Keep an eye on future emailers, newsletters and here on Our Voice for updates about how we’ve used your feedback and what has changed as a result. Thanks again for helping to shape our service to you.
** Update 1 July ** Thanks to everyone who told us how we should deal with noise from your neighbours' homes. We'll be in touch with the prize draw winner soon.
Win a £50 Love2shop e-gift card/voucher. We might all hear noises from our neighbours' homes from time to time; footsteps on a wooden floor, their washing machine, pets, or children playing. But when does that go from acceptable noise to something else? And what would you do when this happens?
Would you expect Great Places to support you? How would you want us to be involved? Click 'Take Survey' below to tell us about your experiences and we'll enter you into our prize draw to win a £50 Love2shop e-gift card.
**Prize Draw Terms & Conditions - All completed entries will be entered into a prize draw to win one £50 Love2shop e-gift card. There is no cash alternative available. Please note that tenancy issues may be taken into account when the winners are chosen. All activities will close at 11.59 pm on Thursday 26 June 2025 and any submissions completed after this time will not be entered into the draw. A winner will be chosen at random and contacted within 15 working days of the closing date.**
A thank you from Reece, Housing & Enforcement (Service Delivery Lead)
Thank you to everyone who has given their opinions about the different parts of Great Places’ tenancy management policy. This policy, gives more detail about your rights and responsibilities as a customer of Great Places. It includes sections on starting a business from home, wanting to have a pet and fitting CCTV to your home. It sets out what you can expect if you have pests (insects, rodents etc), your right to swap your home with someone else and tells you what we will do if you are away from your home for more than 30 days without telling us. It also describes your responsibilities to keep your home and garden tidy and to not cause noise nuisance to your neighbours.
Great Places will update its tenancy management policy based on what you have told us was important. Over the last few months we have been consulting with customers to find out what you think you should be allowed to do in your home i.e. have a pet, or start a business, and how you would feel if your neighbour did the same. We’ve also asked you how you would expect Great Places to support you, the information you would expect us to provide and what you expect us to do if something goes wrong.
Over the next few months we’ll update our tenancy management policy to ensure that your voice is at the centre. Keep an eye on future emailers, newsletters and here on Our Voice for updates about how we’ve used your feedback and what has changed as a result. Thanks again for helping to shape our service to you.
** Update 1 July ** Thanks to everyone who told us how we should deal with noise from your neighbours' homes. We'll be in touch with the prize draw winner soon.
Win a £50 Love2shop e-gift card/voucher. We might all hear noises from our neighbours' homes from time to time; footsteps on a wooden floor, their washing machine, pets, or children playing. But when does that go from acceptable noise to something else? And what would you do when this happens?
Would you expect Great Places to support you? How would you want us to be involved? Click 'Take Survey' below to tell us about your experiences and we'll enter you into our prize draw to win a £50 Love2shop e-gift card.
**Prize Draw Terms & Conditions - All completed entries will be entered into a prize draw to win one £50 Love2shop e-gift card. There is no cash alternative available. Please note that tenancy issues may be taken into account when the winners are chosen. All activities will close at 11.59 pm on Thursday 26 June 2025 and any submissions completed after this time will not be entered into the draw. A winner will be chosen at random and contacted within 15 working days of the closing date.**
