My Great Place customer magazine

**You said, we listened** Update Friday 24 May 2024

Thanks again to everyone who took the time to share their thoughts about what you’d like to read in future editions of MGP customer magazine. We’ll use what you told us to inform future articles that will cover:

• MyPlace customer portal: this is our online service that gives you access to our services and your tenancy. We’ll include information on how to register, give more detail on the things you can do in the portal and we’ll also give tips for trouble shooting.
• MGP customer magazine: we’ll provide information on what you can do should you need this in a different format e.g. printed version to replace digital version etc.
• Services that matter to customers: we’ll include articles that spotlight services such as tenancy and estate management and anti-social behaviour.
• We’ll also look to explore how we can support customers to contribute to articles for the magazine
• ‘Important information for customers’ ( Z cards): these are currently given out by our customer facing colleagues across the regions, they are not currently available online. However, we are looking into how we can ensure all of the key messages included within the z-card are captured on our website.
• Prize draw: the winners have been notified.

**Update ends**

**CONSULTATION CLOSED** Update Wednesday 15 May 2024**

Thanks to everyone who gave their feedback by answering our quick poll or suggesting articles for future magazines, we really do appreciate it. We’re currently reviewing all of your responses and we will post an update here as soon as we can.

We will be in touch with the prize draw winners within 15 working days.

**Update ends**

Help us shape the content and features of our customer magazine, My Great Place.

From 2024 we are publishing the My Great Place customer magazine three times a year. Each issue will include important information, ideas and stories from your communities.

We are always looking to improve our communications to you and in our Spring 2024 magazine we made sure that customers received stories relevant to the region that they live in. This was as a result of your feedback in our most recent Customer Communications Survey.

You can read our Spring 2024 magazine here or check it out in the important links section on this page

What do you need to do

Suggest what you’d like to see in our future magazines and you could win a £10 Love2shop e-gift card.

We want to make sure that future magazines keep you engaged and include articles that interest you and we'd love it if you would complete one or more of the activities below

• Post your ideas for future magazine articles in the guestbook below
• Answer our quick poll and let us know if you read My Great Place magazine

You will need a screen name and email address to take part (we will need this information to know who you are so we can enter you into the prize draw.)

What happens next

This activity will close at 11.59pm on Sunday 12 May 2024. You can check back here for future updates which will include how we plan to use what you told us.

**Prize Draw Terms & Conditions - All suggested magazine articles will be entered into a prize draw to win one of three £10 Love2shop e-gift cards. There is no cash alternative available. Please note that tenancy issues may be taken into account when the winners are chosen. All activities will close at 11.59 pm on Sunday 12 May 2024 and any submissions completed after this time will not be entered into the draw. Winners will be chosen at random and contacted within 15 working days of the closing date.**