Customer update - July 2025 - FAQ update

Customer Update - July 2025

Following our engagement day on 8 July 2025, we’d like to share more information about the upcoming works in your property.

We’ve put together a list of frequently asked questions (FAQs) to help keep you informed. This page will be regularly updated as the project progresses and will serve as your go-to source for the latest information, however for those customer that require the information in different media please do let us know.

Next steps

Consortia will contact you shortly to arrange a Pre-Entry Survey (approx. 1 hour). If you need a letter to book this appointment and haven’t already requested one, please email Heatnetwork@greatplaces.org.uk or call the Customer Hub.

Please do not hesitate to get in touch if you have any questions or need support.