Customer Update - December 2025

Customer Update 22 December 2025

Dear Customers,

Out of Hours Arrangements during the Christmas and new year period

We wish to advise you of the out-of-hours service arrangements in place at Hutton Lodge during the forthcoming festive period. We do not expect any outages over this period, but please retain this information for reference should you require assistance outside of normal operating hours.

Consortia Maintenance Helpdesk

• Standard Hours (08:00 – 20:00)
  • Telephone: 0151 317 9755
  • Email: Maintenance@theconsortiagroup.com
• Out-of-Hours (20:00 – 08:00)
  • Telephone: 0151 317 9755. Calls will be directed immediately to the on-call engineer.

FairHeat (Heating Support)

• Out-of-Hours: Telephone: 020 4583 2593

Sure Maintenance (Gas & General Maintenance)

• Email: SCNW.GreatPlaces@sureserve.co.uk
• Telephone: 0330 002 1169

We kindly request that these services are contacted only in the event of urgent matters arising outside of standard hours. For non-urgent enquiries, please continue to liaise through Great Places customer hub on 0300 123 1966.

We thank you for your cooperation and understanding, and extend our best wishes for a safe and pleasant festive season.

Yours sincerely

Heat Network Team