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UPDATE - 15/02/2024
We have now co-designed a survey using the information you have told us about "What's important when contacting the Customer Hub". This is a great opportunity for you to let us know whats important to you and areas we can look at updating, changing or providing you with additional information on. The survey will be live initially for 3 weeks so, please scroll down and click on the survey below.
Once we have received all your responses we will update you on our findings and any next steps, Thanks
What do I need to know?
We know how important it is for our customers to be able to contact us easily and to be able to do this in the way that is best for them. Now we want to find out from our colleagues about their experiences, what is important to you about the methods available and your experience when contacting the Customer Hub for yourselves and/or on behalf of your customers. Contacting the Customer Hub could be phoning, using chatabot, emailing or supporting a customer with MyPlace.
We are interested to understand from a colleagues perspective a bit more about what works for you when making contact with the Customer Hub or when you need to contact the Customer Hub on behalf of your customers, what is important to you/them?
What do I need to do?
Please scroll down to see the guestbook and in there we want you to leave your thoughts, ideas, suggestions, what's important to you when you contact the Customer Hub for yourself and on behalf of your customers
We would also like to have an opportunity to speak to some of you via teams or face to face in a focus group on this topic. So if this is of interest to you please contact katie.davis@greatplaces.org.uk with the title – Contacting Great Places focus group, by Wednesday 24th Jan.
What happens next?
For colleagues who have expressed an interest in being part of the focus group Katie will be in touch to arrange suitable dates and times to have a chat.
Once we have received all your comments we will co-design a survey. We will then come back to you to ask out of all of these questions which are the most important to you.
After the closing date of the survey we will then pull all the results and feed these back. Please look out for results and next steps!
UPDATE - 15/02/2024
We have now co-designed a survey using the information you have told us about "What's important when contacting the Customer Hub". This is a great opportunity for you to let us know whats important to you and areas we can look at updating, changing or providing you with additional information on. The survey will be live initially for 3 weeks so, please scroll down and click on the survey below.
Once we have received all your responses we will update you on our findings and any next steps, Thanks
What do I need to know?
We know how important it is for our customers to be able to contact us easily and to be able to do this in the way that is best for them. Now we want to find out from our colleagues about their experiences, what is important to you about the methods available and your experience when contacting the Customer Hub for yourselves and/or on behalf of your customers. Contacting the Customer Hub could be phoning, using chatabot, emailing or supporting a customer with MyPlace.
We are interested to understand from a colleagues perspective a bit more about what works for you when making contact with the Customer Hub or when you need to contact the Customer Hub on behalf of your customers, what is important to you/them?
What do I need to do?
Please scroll down to see the guestbook and in there we want you to leave your thoughts, ideas, suggestions, what's important to you when you contact the Customer Hub for yourself and on behalf of your customers
We would also like to have an opportunity to speak to some of you via teams or face to face in a focus group on this topic. So if this is of interest to you please contact katie.davis@greatplaces.org.uk with the title – Contacting Great Places focus group, by Wednesday 24th Jan.
What happens next?
For colleagues who have expressed an interest in being part of the focus group Katie will be in touch to arrange suitable dates and times to have a chat.
Once we have received all your comments we will co-design a survey. We will then come back to you to ask out of all of these questions which are the most important to you.
After the closing date of the survey we will then pull all the results and feed these back. Please look out for results and next steps!
