Great Places' 10 year ambitions

Update

09/10/2025

This consultation is now closed. Thank you to all our customers who took part in this consultation.

What happens next?

We will now start to review everything you have told us and provide this information to Cath our new chair. She will discuss your feedback in their board away day in October. Once this has been completed we will come back to you with updates on how your feedback is being used and the next steps.

For those of you who have entered our prize draw.......

In the next 15 days we will randomly select 3 winners and contact you to let you know, good luck!!

Hello, I’m Cath Purdy, the new Chair of Great Places.

As part of my role—and alongside our Board members—I’m proud to be reviewing our 10-Year Ambitions:
Great for Our Customers and Great for Our Homes and Communities.

Before we finalise these ambitions, I’d love to hear your thoughts.

We’ve shaped our corporate plan around what matters most to you, with a strong focus on Here for Our Customers (you can see our latest update on this by clicking on Corporate plan - 1yr in review, on this page), based on the feedback you’ve already shared. Earlier this year, Mervyn, our previous Chair, updated you on our progress, and we’ve continued to share updates through our customer magazines—with more coming in the Autumn edition.

Your voice is at the heart of everything we do at Great Places. That’s why I’m inviting you to review our draft ambitions and tell us:

• Do they feel right to you?
• Are they ambitious enough?
• Is there anything missing that you think we should include?

We’ve created some activities where you can share your feedback and be in with a chance to win 1 of 3 £100 Love2shop vouchers. Everything you tell us will be brought into our Board away day sessions in October, and we’ll also be involving our Customer Committee and Customer Insight Group.

You have my personal commitment that your feedback will be heard, discussed, and considered as we shape the future of Great Places together.

Thank you for being part of this journey—and for helping us build something truly great.

What are our draft ambitions?

Great for our customers by improving wellbeing and life chances for customers through targeted support and services

Ambition statements – how we will achieve this:

1. By maintaining a relentless focus on getting our service offer right and meeting customers’ expectations;
2. By partnering effectively with others to reduce inequality and boost opportunities for our customers
3. By providing a person-centric service which allows customers to thrive in a home that meets their needs – within and beyond social housing.

Great for our homes and communities by creating sustainable neighbourhoods through investment in homes and community infrastructure

Ambition statements – how we will achieve this:

1. By building new homes which are adaptable to meet the needs of customers into the future;
2. By maintaining and investing in our homes so that they are attractive, safe, warm and affordable to live in
3. By ensuring our homes are located in sustainable neighbourhoods with appropriate community facilities

What do I need to do?

To be in with a chance to win 1 of 3 £100 Love2shop vouchers we are asking that you navigate through the page completing the following actions:

Complete the quickpoll to your right

Complete Have your Say and the Survey below

By adding your contact details at the end of the survey you will then be entered into the prize draw

**Prize Draw Terms & Conditions - All completed entries will be entered into a prize draw to win one of three £100 Love2shop e-gift card. There is no cash alternative available. Please note that tenancy issues may be taken into account when the winners are chosen. All activities will close at 11.59 pm on Wednesday 8th October 2025 and any submissions completed after this time will not be entered into the draw. Winners will be chosen at random and contacted within 15 working days of the closing date.**