Our promise to you: skills and behaviours you expect from Great Places

Fairness and respect sit at the heart of Great Places. The Regulator of Social Housing is asking us to strengthen this commitment by working together with customers to define the behaviours and skills they expect from our colleagues — helping us build trust and deliver a better experience for everyone.

How can you influence our promises? Complete the survey and the guestbook below For each activity you complete you'll receive 1 entry into our prize draw to win one of three £100 e-gift cards. (Terms and conditions below)

Why are we doing this consultation now? Great Places already has policies that explain how colleagues should behave. And what you told us on this site in 2024 has not only been written into our new Customer Experience Strategy, but also led to the customer service training that all colleagues at Great Places will complete over the next few months. There will also be further tailored training for colleagues based on their roles. You can remind yourself about our 'Putting our customers first' consultation in the 'More information' links section

Unfortunately, the inquiry after the Grenfell Tower fire in 2017 found that the people responsible for Grenfell did not always have the correct qualifications for their roles, and that the concerns of the people who lived there were not always heard. A wider government consultation also showed that customers in social housing across the UK did not always feel respected or listened to. As such, the government now requires housing associations to make sure senior staff have the right qualifications. We've also been asked to agree further service promises with customers.

What will you do with my feedback? We'll use what customers tell us to design our promise to you; standards we will ask all of our colleagues to work to. We will use these to make sure that all colleagues act in a way that is in the best interests of the customers and communities we work in.

**Prize Draw Terms & Conditions - Activities on this page are open to Great Places and Plumlife customers. To receive entries for all activities you complete, you must be registered and logged in. You can sign-up using the link at the top right of this screen and entering a username and email address. We will use this email address to contact you if you win. All completed activities will get you one prize draw entry to win one of three £100 Love2shop e-gift cards. There is no cash alternative available. Please note that tenancy issues may be taken into account when the winners are chosen. All activities will close at 11.59 pm on Sunday 24 May and any submissions completed after this time will not be entered into the draw. Winners will be chosen at random and contacted within 15 working days of the closing date.**